Red Bike Leader

rip the training wheels off your leadership

Archive for the ‘communication’ Category

Surly / fail

by Ryan Russell | July 22nd, 2010 | Posted in communication, leadership, motivation

Become known as the ass, the grump, the NO guy. Let pessimism run deep in your soul. Always have a ‘critical eye’. See things as obstacles rather than natural challenges. Laugh little. ‘High-five’, never! Treat life and work as a robot… no good times or parties allowed. Appreciate few things and articulate your thanks seldom. Be known for your resistance rather than your support, advice, aid, insights or wisdom. While you’re at it, also find a way to include bitching, complaints, grumbles, negativity, resistance. frowns and anxiety into your repertoire . Hold on fast to all wrongs and resentments and failures for a really long time. Most of all, be sure to dwell on the little things.

It’s easy to notice these traits in others, but it is quite hard to identify our own patterns of surliness. Correct your course. Be the optimistic leader that people cheerfully line up with.

Imperfect and No Replay

by Ryan Russell | June 7th, 2010 | Posted in communication, leadership, motivation

“It was the biggest call of my career,” an emotional Jim Joyce told reporters, “and I kicked it. I just cost that kid a perfect game.” - Jim Joyce, MLB Umpire

Life is full of imperfection and there is no replay. What makes for great people and great leadership is how you respond to the imperfections in life. It’s what happens next that defines you and your character.

Sports talk radio was alive last Thursday morning calling for the activation of ‘instant replay’ for close calls in situations such as the one that occurred on Wednesday where veteran Umpire Jim Joyce cost Armando Callaraga a perfect game with his errant call at the end of the game. [video] Major League Baseball kept the game intact, blown call and all… kinda like the real life situations we all live and lead in.

However, what is most astounding to me is not the call and the ensuing argument over the need for instant replace, but rather HOW Jim Joyce, Armando Gallaraga and also Jim Leland (the Tiger’s manager) handled the situation. Check out the audio of their reactions and a summary of the situation adeptly handled by Colin Cowherd.

Pricing the Pickle

by Ryan Russell | April 28th, 2010 | Posted in communication, leadership

Before we began, $60 per month seemed a little steep for a 6 year old’s karate lessons. My wife took our son to the first few sessions and came back with such glowing reports about the instructor that I had to go check it out for myself. Turns out the dude is very good… and not just at the butt kicking part. He smiles with the kids, learns people’s real names, places jokes in the middle of sessions for the parents, stays firm but friendly and gently employs an “evil pickle’” (a padded green baton) to test the children on their acquired techniques. It isn’t easy to maintain the attention, interest and respect of both 6yr. olds and also adults all while delivering REALLY good karate instruction.

There are defects in his business model to be sure but, I was reminded how personal, high quality and friendly leadership goes a really long way when setting value. Once I experienced the karate lessons I was happy to only be paying $60/mo.

*** Oh, and just so you don’t write this guy off as a fun, groovy kid teacher, I want to mention that his dojo wall is line with his world class accomplishments and articles from every major media source highlighting his personal accomplishments.

White Paper War

by Jon Wren | April 19th, 2010 | Posted in communication, leadership

“We will fight the White Paper as if there is no war, and fight the war as if there is no White Paper.” -David Ben-Gurion, Head of the Jewish Agency for Palestine in September 1939 (he later became Israel’s 1st Prime Minister)

1939 was not a good year to be a Jew.  In Continental Europe, Nazi Germany was embarking on systematic genocide of Jews and in Great Britain, a combination of Anti-Semitism and a desire for Arab support in the war effort against Germany created the famous “White Papers”.  The White Papers were laws passed in Britain that limited Jewish immigration to Palestine and gave local Arabs the right to control land, travel, and transport for Jewish refugees from Europe.  The British Government was desperate to appease and have the support of the Arab population in the Middle East during the war and so it enacted the White Papers to the frustration of Jews in the British Empire and beyond.

So if you’re a Jewish leader in 1939 what do you do?  You do something unique.  Why?  Because you have to.  Ben-Gurion decided to launch a 2 front movement with the Zionist movement.  It would strongly support the British/Allied cause in World War 2 and simultaneously disregard and circumvent British Authority when it came to the White Papers.  Jews were smuggled into Palestine every way possible and at the same time Jews served in the British Army fighting Germany all the way to 1945.  Finally, in 1948 Israel became a sovereign nation led by Ben-Gurion.

In leadership, you may find yourself in situations where people need clarity, even when it’s not easy to provide.  Ben-Gurion set out to define for Jews a reality, fuzzy, but HONEST.  For 7 years they worked at 2 seemingly opposing strategies but ultimately leading to one goal.  Sometimes people just need honesty, even when it’s confusing.

Taking Responsibility

by Jessica | April 14th, 2010 | Posted in communication, leadership, women in leadership

Having grown up with three brothers, it’s painfully obvious to me that guys are just as emotional, irrational…you name it as girls, they just might express it differently.  As women, double duty is required of us especially in the workplace when overcoming stereotypes.  We have to know who we are, who we work with well and how to respond appropriately as needed to each individual we come into conflict with.

Ways to Deal with Stereotypes and the Conflicts that Occurs from Them:

Roll with the Punches: Know your environment and be aware and well studied in co-workers characteristic.  Don’t find yourself shocked or caught off guard by people and presumptions.

Pick Your Battles: In the vain of rolling with the punches, knowing when to punch back if needed is key.  Have a mental inventory on less to greatest importance.  If you push back on all things, you will loose power and influence and become an annoyance.  Choose wisely and make it count.

Self Edit: Think through each situation thoroughly and take emotion completely out of the picture before you send that email or make that call.  Have a clear agenda focused on task completion rather than an agenda focused on airing frustrations.

Consider the Source: When in conflict, consider the person you are in conflict with and ask these questions: Do I care what they think?  Are they worth my time and energy?

Big Picture Reminders: You are in the workplace to excel and be promoted.  All energy should go towards this.  Stay away from the drama.

Know when t0 Quit: If you find that you are not being treated right and your particular workplace or boss is causing personal turmoil, know when to walk away.  There is a better workplace for you.


Small hills matter

A key battle of the Civil War was obviously the battle of Gettysburg , the high water mark of the Confederate Army.  A key part of the victory for the Union forces was maintaining the left flank at Little Round Top hill.  This effort was lead by a professor from Bowdoin College in Maine  Joshua Chamberlain . Joshua enlisted against the College’s desires as they already saw what a key individual he was for their school.  He was offered the head of the Maine regiment but declined and asked for a lesser position to learn the ropes.

 We can learn much from this decisive stand on a seemingly insignificant hill by a professor from Maine with no military experience prior to the war.

The pivotal day of the battle of Gettysburg was July 2, 1863.  The day before the Confederate Army had pushed the Union Army back through the town to outlying ridges. On July 2 the Confederate Army wished to continue this push and key would be able to flank the Union Army.  On the left flank was the 20th Maine regiment led by professor Chamberlain.  The Confederate Army was relentless on attack .  Chamberlains 20th Maine was short on ammo to the point they barley had a round left per member.  

It was at this point in which Chamberlain executed what was a masterful counter attack. In the midst of the noise and exhaustion he was able to communicate to his troops to make a coordinated sweeping bayonet charge starting with the end of his line forming a hinged hook that essentially created a flanking and frontal assault on the Confederate advance.  This move caught the Confederate army off guard who were also low on ammo and severally exhausted and beat up.  Chamberlain knew if he waited he would not survive another assault so he took the initiative. This saved the left flank and strengthened the Union line which eventually repelled the Confederate charge the following day and won this pivotal battle.

While much has been written on this aspect of the battle I think it important we do gain leadership insights that over 50,000 men paid with their lives in this battle.

Leadership is leadership … a book worm professor who has learned good leadership principals then checked his ego when given opportunity to lead asks to come up through ranks instead to gain lower level experience.  Take a challenge to lead something out of your realm of understanding and see that leadership principals are transferable.

Don’t wait till it is too late.  With most time critical endeavors there is usually a window of opportunity that will close.  Knowing what that is and then decisively jumping through the window when it opens is key.

Know the importance of your position understood the strategic significance of the small hill.  The Art of War by Sun Tzu stressed the key to gaining and keeping the high ground.  This takes many forms and mostly figurativley on struggles within a non-war enganement.  

Communicate it well and to help this keep it simple.  I can think of no more difficult circumstance in which to communicate than in all the noise and mayhem of this battle.  Chamberlain did it though and was able to communicate a coordinated movement of his troops starting with outer troops and rolling into a strangling hook against the Confederates.  In midst of the action we need to communicate simply and clearly to each member so they know their role.

 ”When everything seems to be going against you, remember that the airplane takes off against the wind, not with it.” – Henry Ford.  Chamberlain who was probably one more charge away from defeat turned into the wind and that made all the difference.

The J O B

by Ryan Russell | March 18th, 2010 | Posted in basics, communication

1 close friend just landed a GREAT job. However, more than 1 of my friends have lost great jobs in the last year. The space between landing a great job and losing a great job is ‘working at the job’.

For my friend who just landed a job, I hope that he can retain and remember his current state of euphoria, gratitude and motivation to be a great asset to his his new team. Because, when you are jobless, you work your ass off to find a great job. If you get desperate, you will take a solid job. If things get really bad, however, you will take just about any job . This is assumes, of course, you are a responsible, able-bodied and breathing person.

Far too many people slip into ‘working the J O B’. I suspect that most employees don’t even last 30 days before their enthusiasm for their new gainful employment is lost and then everything starts slipping into routine. Work like you own the company. Live with purpose. Do what you love. Say thanks to the men and women who are able to cut the paychecks you take home. Enjoy the life you have… start doing it right now.

Water Cooler Women

by Jessica | March 9th, 2010 | Posted in communication, leadership

If there could be a sign over every water cooler or for that matter every “lunch meeting” that says “Shut Up No One Cares”  I think we would get a lot more done.  Sounds rude even hurtful but if you give me a chance I think I’m making a more than valuable point.

Talking, what a gift women have!  According to many studies women on average speak three times more words a day than men and we all know those words, more often than not, are full of punch!  As a woman, I understand and often find myself joining the water cooler crowd for the latest.  It’s like this crazy magnetic force that screams at me that my opinion, my feelings, my thoughts are so important and valuable that everyone needs to hear them and not just once, but multiply times.  This God given gift of communication to the females is at its core a beautiful thing, but when used in excess turns ugly fast.

In the spirit of leadership in the work place choosing words carefully is one of the best things you can do.  Imagine a woman in the work place that speaks when necessary and gets to the point, and whenever she deviates it’s purposeful, clear, and possibly even witty!  This woman would stand out not just from the women but the men as well and become the leading lady in the office.  People respect and think highly of others that have a guard on their tongue.    We tend to subconsciously label people that speak well and with thoughtfulness as wise and deep, all wonderful leadership traits.  People will follow, respect, and even have a healthy fear of a leader that demonstrates these attributes on consistent biases.

‘I am Sorry’

by Justin Humphreys | March 2nd, 2010 | Posted in communication, leadership

Leaders have evidently learned how to apologize. The last few weeks we have seen some prominent people apologize for their actions. As of late Mark McGwire, Tiger Woods, and Toyota executives have all had to make public apologies for their actions and decisions.

Unfortunately, the public has not received any of these statements with acceptance. They were said to be vague, insincere, or just too late. People are rarely satisfied with an apology from a leader. They always want more information, emotion, or dirt. The most important action people want to see from an apologetic leader is this: RESULTS.

A leader who says, “I am sorry,” needs to produce some results. Apologizing does not mean anything unless it is followed by a change in actions. Everyone is watching to see what happens next for companies like Toyota because words are only backed up by results.

People do look to their leaders to own their mistakes. More importantly, they are looking for their leaders to change their actions.

Permission to say it

by Ryan Russell | January 19th, 2010 | Posted in communication

If you really want to grow in your leadership then you are going to have to hear what most people aren’t willing to tell you. You need to hear items that will frustrate you, challenge you, encourage you and make you better than you are today. The biggest obstacle to this will be finding someone who will tell you like it really it.

98% of the people you know don’t have the courage to tell you the honest picture.
- 40% will tell you that you are doing awesome.
- 50% will be totally indifferent and lost in their own little worlds.
- 8% will make you out to be such a loser that you will wonder why you are bothering the rest of us by consuming our finite oxygen.

You need to be searching hard for that honest 2% person who can give you clear, real, valuable, usable feedback. When you find them and they give you their time, be sure to work hard at learning from what they have to say… it will make you better.